Frequently Asked Questions

1. What types of firewood do you offer? We offer seasoned hardwood and softwood firewood.

2. Where do you deliver? We deliver to the following areas:

• Chirk
• Oswestry
• Shrewsbury
• Welshpool

3. What size are the logs you sell? [Insert log size here]

4. Is there a delivery charge? No, delivery is included in the price of the firewood.

5. How can I place an order? Orders can be placed through our order form. Once you submit the form, we will contact you to arrange payment.

6. What payment methods do you accept? We accept the following payment methods:

• Bank transfer
• Cash on delivery

7. Do I need to pay upfront? While upfront payment is preferred, you can also pay upon delivery.

8. Can I cancel my order or get a refund? No, we do not allow cancellations or refunds.

9. How long will it take to receive my firewood? We aim to deliver your order within two weeks of confirmation.

10. How is the firewood packaged? Firewood is sold by the bag or by truckload, depending on the quantity you order.

11. Do I need to provide special access for delivery? Yes, delivery requires access for a transit tipper van. Please ensure your delivery location accommodates this.

12. Do you guarantee the moisture content of the firewood? No, we do not guarantee specific moisture levels, but all our firewood is seasoned.

13. What should I do with the firewood after delivery? You are responsible for storing the firewood properly to maintain its quality. We recommend keeping it in a dry, well-ventilated area.

14. What should I do if the firewood is defective? We do not have a replacement policy for defective products. Please inspect your order upon delivery.

15. Are there any safety guidelines for handling firewood? Handle firewood with care and ensure it is used in compliance with applicable safety regulations for your heating system or stove.

16. What laws govern your services? Our terms and services are governed by the laws of England and Wales.

17. How can I contact you? For any inquiries, please contact us using the contact details on the contact page.