Terms and Conditions

Terms and Conditions

1. Company Information Citadel Firewood is a supplier of seasoned hardwood and softwood firewood, delivering to Chirk, Oswestry, Shrewsbury, and Welshpool areas.

2. Products and Services

  • Types of Firewood: We offer seasoned hardwood and softwood.
  • Delivery Areas: Deliveries are limited to Chirk, Oswestry, Shrewsbury, and Welshpool areas.
  • Delivery Charges: Delivery is included in the product price.

3. Ordering and Payment

  • Order Process: Customers must place their orders through an order form. Citadel Firewood will then contact customers to arrange payment.
  • Payment Methods: Payment can be made via bank transfer or cash on delivery.
  • Payment Timing: Payment can be made upfront or upon delivery; upfront payment is preferred.
  • Cancellations and Refunds: Orders cannot be cancelled, and refunds are not available.

4. Delivery and Logistics

  • Delivery Timeframe: Orders will be delivered within two weeks of confirmation.
  • Packaging and Quantities: Firewood is sold by the bag or by truckload, depending on the quantity ordered.
  • Access Requirements: Customers must ensure adequate access for a transit tipper van to the delivery location.

5. Product Specifications

  • Moisture Content: Citadel Firewood does not guarantee specific moisture levels, but all firewood is seasoned.
  • Quality Assurance: No replacement policy for defective products is offered.

6. Customer Responsibilities

  • Storage Requirements: Citadel Firewood does not specify storage requirements; customers are responsible for ensuring proper storage conditions.
  • Health and Safety: Customers should handle firewood with care and use it in compliance with any applicable safety regulations.

7. Legal and Regulatory

  • Disputes and Jurisdiction: Any disputes arising from these terms will be governed by the laws of England and Wales.

8. Disclaimer Citadel Firewood makes no guarantees regarding the suitability of its firewood for specific purposes beyond general use as fuel. Customers are responsible for ensuring compatibility with their heating systems or stoves.

Contact Information For inquiries or assistance, please contact us using the contact form on this website.